The order process must be followed.

In the process of documentary singles, the more important thing to pay attention to is how to master the key points of the order. In fact, it is very simple to do a coordinated management of the bridge between the customer and the factory, and to feedback the information even between the two. Follow the single document with the document, pure quality with the single (also known as QC) and the whole process with the single. In the process of documentary, we must do "serious" and "take more steps." In the process of documentary, we will be “serious” and “take more steps”.

Be "serious"

1. Clarify the necessity of “seriousness”. Today's work is the result of tomorrow, and the work of the first few months will bring the current order. Every customer inquiry received by the company is the result of a large amount of advertising investment by the company. Failure to follow up the customer seriously is a waste of the company's resources.

2. Fully familiar with the company's products, quotation, sample preparation, order approval, production, quality inspection, inspection, and shipping processes. This is the basis for providing professional services to our customers.

3. Make clear the work of the day when you go to work every day, and think about the work today before you leave work. Make sure to complete more important and urgent tasks.

4. Use regular business letter format and company-signed signatures in all daily communication with customers. A one-word reply is also not allowed (no form of business letter at all).

5. Respond to the previous time when receiving the customer letter. When a clear response cannot be given, a confirmation of the “letter received” is sent and the time to provide a clear response to the customer is confirmed. That is to ensure the two-way communication.

6. Provide samples that are satisfactory to the customer (less than three times). Communicate as much detail as possible with the customer to ensure that the sample produced is satisfactory to the customer at one time. This will greatly increase the likelihood of taking orders, speed up order time and reduce company sample production costs. A thorough understanding of the product will help you provide services that make your customers more satisfied.

7. After the sample is completed, the business personnel must keep a complete set of samples that are identical to those provided to the customer and keep them intact and in good condition.

8. Commitment to the customer must be fully realized. When there is uncertainty, ask the immediate superior for advice and then confirm it to the customer to ensure the realization of each commitment. And communicate with the superior to deal with the reasons for the results.

9. Understand the order production schedule and follow up on the quality of the order products on a regular basis.

10. The company only has "we" and no them. All the questions raised by the customer are the company of the company and their own problems. We have to solve the problems encountered by our customers or solve them with our customers. Don't turn the problem into blame, and don't let it stay aside. Take the initiative to solve it, you will find it is not as difficult as you think. And practice tells us that more troublesome customers will be more loyal customers.

11. Must understand the basic business etiquette, respect the customer in the process of communication and follow-up. Let customers find you at any time, but no customer's request or non-emergency, do not call the customer's mobile phone; every use of the customer's express account must be approved by the customer; any changes to the product / order, etc. need to be solicited Customer's opinion/consent and let the customer know the situation.

"Go one more step" in service

1. Promote the company's website and make full use of the company's website. Getting customers to know the company through the website will save a lot of time.

2. Do 11 "active", take the initiative to introduce the company's services and products, take the initiative (regularly) to keep in touch with customers, take the initiative to request customer express account, take the initiative to provide the express number, take the initiative to provide sample product pictures, take the initiative to request and confirm The box head actively provides the order production progress, proactively agrees on the inspection time, proactively provides the inspection report, and actively requests the customer to provide the quality feedback of the order product, and actively recommend the company's new product to the customer.

“Active” performance is earlier than the customer.

3. Provide customers with better services from every tiny detail, reducing the trade risk between the company and its customers. Maintain the company's image in the process of communicating with each customer. Focus feedback from customers to the marketing department as a reference for the company's future planning. This will bring overall benefits to the company and will be more conducive to customer development.

4. Under the premise of completing the work within the scope of their duties, help colleagues solve problems or propose solutions to problems. Any customer's phone must be answered and recorded accordingly. Form a mutual love and help business team.

5. In a large group of companies, personal strength is unlikely to change the company's situation, and team strength is unlimited.

details make a difference

Can this product be produced only by your company? The quality and price of this product that you provide to your customers can only be done by your company? There are certainly many companies that can do it. But the details of the products and services are different for each business, and the way the problem is handled is different for each business. Attention to detail can make the company develop more stably.

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