I’ve been struggling with identifying genuine customers versus those who are just window shopping or trying to undercut prices. Every day, I receive numerous inquiries, yet only a small fraction of these lead to actual orders. What concerns me further is that many of these potential clients don’t provide their company websites. Is this a red flag?
Following up with customers has proven to be quite challenging. Often, after sending a quote, I hear nothing back. It’s frustrating because it feels like I’m putting in a lot of effort without seeing any tangible results.
I’d really appreciate it if someone could shed some light on this. Here’s a bit more context about our situation:
We’re currently focused on our existing foreign trade clients and haven’t prioritized developing new ones. Our current business model involves working closely with long-term customers, focusing on producing high-quality CDs tailored to their needs. We don’t have our own website at the moment because most of our orders come from repeat clients, and we prefer to keep things simple by maintaining strong relationships with them.
While receiving multiple inquiries daily is great, it’s simply not feasible to respond to every single one in depth. We usually engage more deeply with clients once they’re ready to place an order, which allows us to better understand their requirements and tailor our offerings accordingly. In some cases, customers might only send us vague descriptions or images of what they're looking for, so we need to coordinate with various factories to gather the necessary product information and samples. This process can be tricky since many factories aren’t always upfront about pricing or availability.
Interestingly, I’ve heard that some competitors use fake email addresses to pose as potential buyers and solicit quotes. While this might seem harmless, it’s essential to double-check the legitimacy of these inquiries before taking them seriously. For instance, calling them directly to confirm their identity can help avoid wasting resources on unproductive leads.
In my opinion, if there’s no response after a reasonable amount of time following a quote, it’s safe to assume that the inquiry wasn’t sincere. Moreover, legitimate transactions typically involve prices that align closely with industry standards—anything significantly below market value should raise suspicion.
Overall, it’s crucial to strike a balance between nurturing existing client relationships and cautiously exploring new opportunities. Developing a keen eye for spotting authentic leads while filtering out time-wasting inquiries is key to maintaining efficiency in this line of work. I hope others can share their insights too!
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